Frequently Asked Questions
How do I book?
- Insert the arrival date, hit “Check Availability and Rates” and fill in the form.
- You will receive an e-mail with the reservation confirmation Pay as you wish once in the hotel.Your credit card is needed as guarantee only.
How do I change my reservation?
- Cancel your reservation and make a new one. Make sure that the new reservation is available before cancelling the previous one.You can also send us an e-mail with your change request.
Can I cancel my reservation? How? Is there a fee?
- Cancel your reservation at no fee by using the entry on the left bar. It will only be possible before the deadline (the conditions are stated on your reservation confirmation details).
Can I book your hotel by telephone?
- No. We will be glad to assist you by telephone but you must reserve online or by email (we need your details in writing). Note that the offers are available for online reservations only.
May I get a good rate if I contact you by email?
- Our best rates are available on the website only. You will not get a better rate by trying other ways.
Why do you need my credit card? Is it secure?
- By providing your credit card, you make sure that your room will be waiting for you. We need it as a guarantee only. You can pay as you wish once in the hotel. Your credit card details are encrypted through secure server (VeriSign). It is safer than e-mail, fax or telephone.
Is breakfast included? How much does it cost?
- Breakfast is not included. We give you the option of an extensive buffet breakfast each morning. For adults, the price is 12.96 euros per person (taxes included). For children from 0 to 2 years is free, and 2 to 6 years is 50% discount (6.48 Eur). No need to book in advance. However, remember that you can get 20% discount if you add it in the online booking form (See our web Buffet breakfast included offers).
Will I get a worse room if booking an offer?
- No. All what we ask is that you meet the specific offer conditions.
Can I combine a room offer with the breakfast discount?
- Web promotions can not be combined, you must choose the discount option that best suits your needs.
Can I choose the bed arrangement of my room?
- Yes, but only if you use our Official website to book. Please use “comments” to tell us if you prefer a queen size bed or two twin beds and any other preferences you may have.
